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FOR IMMEDIATE RELEASE
24-7 INtouch and ShopNBC to Present at the Internet Retailer
Conference & Exhibition in Chicago, IL
TORONTO,
Ontario, May 28th, 2010 – Greg Fettes, President & CEO of 24-7 INtouch,
and Carol Steinberg, Senior Vice President, E-Commerce, Marketing &
Business Development at ShopNBC are to speak at the Internet Retailer
Conference & Exhibition held June 8th – 11th at the McCormick Place in
Chicago, IL. The session will take place on June 9, 2010 at 4:15 pm,
and poses the question “Is live chat right for you?”. Fettes and
Steinburg will present a case study done on the implementation of live
chat as part of ShopNBC’s online strategy.
The
solution and its results are documented in a Total Economic Impact (TEI)
study conducted in Q1 of 2010 by Forrester Research, prepared for 24-7
INtouch live chat partner LivePerson, and shared client ShopNBC. Fettes
and Steinberg will discuss why ShopNBC was in need of a live chat
solution, how the solution was put into place and results it produced,
including an increase in incremental sales yield.
“ShopNBC is
just one of many live chat programs serviced in 24-7 INtouch’s Contact
Center of Excellence, but serves as an example of a successful live chat
program yielding incremental sales,” says Fettes. “Through the use of
this case, Carol and I hope to further illustrate the impact of an
entire live chat deployment to the audience at IRCE. You need great
technology, but also exceptional service behind live chat, that’s
continually optimized. Above all, live chat programs should be aligned
with company goals to determine the true impact and value of whether
live chat is for them.”
24-7 INtouch speakers and representatives will be available at booth
#541 for the duration of the show. For more information on the TEI
study or for media appointments please email
press@24-7intouch.com.
About
24-7 INtouch
24-7
INtouch (www.24-7intouch.com)
is a leading contact center outsourcing company that delivers innovative
and value-driven outsourcing solutions via voice, live chat and email,
across all industry segments. Using the most advanced technology in the
industry and Certified Sales and Customer Service Representatives, the
multichannel approach taken by 24-7 INtouch addresses both long and
short-term goals to reduce costs, increase incremental revenue and
deliver lifetime customer loyalty. The company operates under two
service delivery models, Shared and Dedicated, which cater to the
specific needs of each client with scalable and customized solutions.
The 24-7 INtouch team is aligned to act as brand specialists,
representing their client’s brand, culture and employees in each
business partnership.
About ShopNBC
ShopNBC is a multi-channel electronic retailer operating with a premium
lifestyle brand. The shopping network reaches 72 million homes in the
United States via cable affiliates and satellite: DISH Network channel
228 and DIRECTV channel 316. www.ShopNBC.com is recognized as a top
e-commerce site. ShopNBC is owned and operated by ValueVision Media
(NASDAQ: VVTV). For more information, please visit
www.ShopNBC.com/IR.
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--------------------------------------------------------------------------- Contact
Information
Michelle Gill
Marketing & Communications
1.800.530.1121
www.24-7intouch.com
 @247intouch
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