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FOR IMMEDIATE RELEASE
24-7 INtouch Named a 2010 Top 50 Teleservices Agency for Fifth
Consecutive Year
TORONTO, Ontario, March 26, 2010 - 24-7 INtouch, a multichannel contact
center outsourcer, announced today their ranking as a 2010 Top 50
Teleservices Agency in Customer Interaction Solutions (CIS) magazine for
the fifth year in a row. The Silver Anniversary ranking appears in the
April 2010 issue of the magazine, and recognizes the top agencies in the
U.S. and internationally as measured by the amount of billable
teleservices minutes completed in the previous year.
24-7 INtouch has been recognized in three different categories within
the 2010 Top 50 Teleservices Agency Ranking: International Inbound (9),
International Outbound (12) and International Interactive (31). The
company has shown steady growth over the past 5 years on this list,
gaining a reputation for service consistency and excellence.
“24-7 INtouch is extremely pleased to be recognized five years in a row
as a leader in the contact center industry,” says Greg Fettes, President
and CEO of 24-7 INtouch. “We are especially excited to have gained
position ranking in the Interactive category for
live chat and
email services, which is
consistent with our clients shifting towards a multichannel customer
care strategy.” Fettes also adds that “The long-term relationships we
build with our clients is a key component in the boutique culture we
create in our centers, allowing our employees to identify with each
brand we represent.”
“The Top 50 Teleservices Agencies Ranking offers our readers the most
honest and reliable ranking of companies. It is truly the benchmark for
choosing large-size, large-capacity teleservices agencies,” said Rich
Tehrani, CEO, TMC. “These companies that we recognized
have demonstrated to the editors of Customer Interaction Solutions that
they are the largest outsourced call center providers in the industry.”
CIS magazine has more than 250,000 subscribed readers every month. It is
a key liaison for communication between service providers and decision
makers in the CRM, Contact Center and Teleservices industries. 24-7
INtouch has been previously recognized in 2006, 2007, 2008 and 2009 for
its inbound and outbound teleservices excellence.
About
24-7 INtouch
24-7
INtouch (www.24-7intouch.com)
is a leading contact center outsourcing company that delivers innovative
and value-driven outsourcing solutions via voice, live chat and email,
across all industry segments. Using the most advanced technology in the
industry and Certified Sales and Customer Service Representatives, the
multichannel approach taken by 24-7 INtouch addresses both long and
short-term goals to reduce costs, increase incremental revenue and
deliver lifetime customer loyalty. The company operates under two
service delivery models, Shared and Dedicated, which cater to the
specific needs of each client with scalable and customized solutions.
The 24-7 INtouch team is aligned to act as brand specialists,
representing their client’s brand, culture and employees in each
business partnership.
About
TMC
Technology
Marketing Corporation (TMC) is a global, integrated media company
helping our clients build communities in print, in person and online. TMC
publishes
Customer Interaction Solutions, INTERNET TELEPHONY,
Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is
the leading source of news and articles for the communications and
technology industries. TMCnet is read by two million unique visitors
each month on average worldwide, according to Webtrends. TMCnet has
ranked within the top 3,500 in Quantcast's Top U.S. sites, placing
TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC
produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference
and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk
World (in conjunction with Digium); and Smart Grid Summit (in
conjunction with Intelligent Communication Partners).
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--------------------------------------------------------------------------- Contact
Information
Michelle Gill
Marketing & Communications
1.800.530.1121
www.24-7intouch.com
 @247intouch |
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