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About Us
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JOB POSTINGS
Named one of Canadas top 50 emerging growth companies by Profit
Magazine, 24-7 INtouch provides an exciting work environment with great
opportunity for career development. Please browse through our current
job postings below. Only
applicants selected for an interview will be contacted:
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CURRENT JOB OPPORTUNITIES: |
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Inside Sales
Executive |
Winnipeg, MB |
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Client Service Executive |
Regina, SK |
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Outbound Customer Service Representative |
Regina, SK |
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Inbound Sales eRep (Live Chat) |
Winnipeg, MB |
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Bilingual Inbound Customer Service Representative |
Winnipeg, MB |
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Workforce
Analyst |
Winnipeg, MB |
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Service Delivery Manager
|
Winnipeg, MB |
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Team
Leader
|
Winnipeg, MB |
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Customer Care
Representatives |
Regina, SK
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Customer Care
Representatives |
Winnipeg, MB |
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INSIDE SALES EXECUTIVE -
WINNIPEG
24-7
INtouch is an award winning contact center providing outsourced contact center,
live chat, and email response solutions to businesses across North
America. Recently named one of Canadas Next Top 100 Fastest Growing
Companies by Profit Magazine, 24-7 INtouch provides an exciting work
environment with opportunity for advancement.
Due to
our tremendous growth and exciting future opportunities, we are
currently looking for an ambitious, self-starter to join our sales team
as an INSIDE SALES EXECUTIVE in our Winnipeg office. This
is a full time opportunity, with a competitive benefits package and
excellent income potential.
The
objectives of the successful candidates will include:
· Interacting with
senior-level executives of U.S. & Canadian based companies and
developing positive rapport
· Responding quickly and efficiently to inbound sales leads generated
from various company marketing campaigns
· Identifying and prospecting potential clients to generate new large
business accounts
· Maintaining and updating prospects and clients in the 24-7 INtouch
Customer Relationship Management application including proposal
writing. 24-7 INtouch uses Microsoft Dynamics as our CRM tool.
· Adding
to our companys rapid growth by being persistent in getting
appointments and closing new business. Our marketing department does
provide a limited number of leads but up to 15-20% of time should be
used for prospecting.
Minimum
Requirements include:
· Minimum Bachelors Degree required
· At
least 2 years of work-related experience in Sales, Customer Service,
and/or Marketing
· To
effectively sell our contact center services you must have excellent
communication, grammar, and writing skills, with the ability to
communicate effectively over the telephone
· Ability
to work effectively within a professional sales team
· Strong
personal planning and work organization skills
· Skilled
at identifying decision-makers and building executive relationships
· Ability
to respond quickly and intelligently to customers questions/concerns
· Knowledge and proficiency in using Microsoft Office Tools
Personal
Attributes:
· Outgoing personality, creative, with a positive attitude
· Ability
to work in a team environment
· Proactive, self-motivated, results-oriented
· Passion
for sales and building long-term relationships
We will
provide:
· A CRM
tool to manage your clients and sales activities including forecast
· Access
to search and download thousands of businesses, including up-to-date
information on executive contacts, performance, current competitors, and
company strategies.
· An
aggressive commission structure -Friendly and dynamic office
environment, where all employees are encouraged to express and implement
their ideas.
Salary:
·
Base salary based on experience, plus commissions and benefits
Target
Start date:
ASAP
We offer a unique career opportunity to work with a
successful business experiencing rapid growth. If you meet our
requirements and youre a motivated person with a passion for sales,
please email your resume and a cover letter to
hr"@"24-7intouch.com.
We thank all applicants for their interest;
however, only qualified candidates will be contacted for an interview.
No telephone calls, please.
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CLIENT SERVICE
EXECUTIVE REGINA
IN THIS ROLE, YOU WILL:
·
Manage
accounts through the set-up process in a timely manner
·
Build
and maintain strong long-term relationships with our call center clients
·
Proactively
communicate with our call center clients to help them achieve their
business objectives through the services we provide
YOU HAVE:
·
Strong
customer service skills
·
Ability
to overcome conflict and move to resolution in a positive manner
·
Ability
to communicate effectively with clients and team members in a
professional and positive manner
·
Strong
negotiation skills
·
Ability
to demonstrate influence in a positive manner
·
Strong organizational skills
·
Strong
verbal and written communication skills
·
Knowledge of Internet based applications
·
Independent
thinker who is a self-starter
·
Ability to work independently as well as in a team environment
·
Strong
ability to determine the root causes of problems and propose solutions
·
Ability to work in a very fast-paced, quickly changing environment
·
Ability to perform detailed documentation
If you
are interested in this position and qualified, email your resume to
spetersmeyer@24-7intouch.com. Please make the subject of the email
"Client Service Executive - Regina Application".
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OUTBOUND CUSTOMER SERVICE REPRESENTATIVES - REGINA
NO
SELLING REQUIRED!
IN THIS ROLE, YOU WILL:
·
Speak
with customers in a friendly manner
·
Verify
information and correctly record this information in a web based system
·
Work
with a team to ensure that goals are met
WE
PROVIDE:
·
Easy
$9.50 per hour!
·
Premium rate for Bilingual French ($10.50 per hour for Part Time, $12.00
per hour for Full Time!)
·
Paid
training program
·
Flexible Part Time schedules available for high school and university
students!
·
This
is a fantastic entry-level position in a rapidly expanding company!
**Program starts January 5th 2009!***
**APPLY TODAY**
CALL 800-763-8616 to book an interview between
1pm-5pm Monday to Friday
If you are interested in this position and
qualified, email your resume to recruiting@24-7intouch.com. Please make
the subject of the email "Outbound Customer Service Rep - Regina
Application".
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INBOUND SALES
eRep - WINNIPEG
The eRep is the contact for customers needing online Live Chat
assistance with inquiries, new service/order requests, or changes in
existing services and orders.
We are looking for individuals with full-time availability
Monday-Sunday. Shifts available in evenings, weekends, and overnight.
IN THIS ROLE, YOU WILL:
·
Providing our client and their customers with exceptional customer
service via Live Chat
·
Effective use of probing techniques
·
Primarily non-verbal communication
·
Written communication in a polite and professional manner
·
Provide the customer with accurate information
·
Persuade the customer to increase profit by upselling
·
Ask for customer contact information
·
Display control of chat/conversation
·
Follow-up with customer and client via telephone communication
·
Handle customer inquiries via chat
·
Follow call centre policies and procedures
YOU HAVE:
·
Minimum typing speed of 40 wpm
·
Proven sales experience in telemarketing, retail, or hospitality
industry a definite asset
·
Excellent oral and written communication skills are essential
·
Ability to listen, interpret and restate as well as possess
excellent interviewer techniques
·
Candidate should possess technological savvy
·
Ideal candidate will be customer-focused, proactive, organized,
energetic, tenacious, persuasive and encompass superior multi-tasking
skills.
·
General automotive knowledge an asset, but not required
WE PROVIDE:
·
Paid training program
·
Comprehensive benefits package
·
Opportunities for advancement within agent role and beyond
·
Flexible scheduling
If you are
interested in this position and qualified, email your resume to
careers@24-7intouch.com. Please make the subject of the email "Inbound
Sales Chat- Winnipeg Application".
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BILINGUAL INBOUND CUSTOMER SERVICES REPRESENTATIVES WINNIPEG
The Customer
Care Representative is the contact for customers needing assistance with
inquiries, new service/order requests, or changes in existing services
and orders.
We are looking for individuals available for various shifts
Monday-Sunday. Shifts available in evenings, weekends, and overnight.
This position requires applicants Bilingual in English and
Spanish/French/Mandarin
IN THIS ROLE, YOU WILL:
Provide
24-7 INtouch clients with exceptional customer service
Handle inbound customer inquiries via phone, fax, email, website and
chat
Take orders via phone, fax, email, website and chat
Deal with customer complaints in a timely manner
Ensure proper security procedures are followed on all calls
Multi-task while handling up to 3 calls at one time
Demonstrate call control while maintaining high level of
professionalism
Respond to customer needs by asking appropriate questions and
overcoming objections
Close calls in an appropriate manner
YOU HAVE:
Bilingualism in English and Spanish/French/Mandarin
A high school diploma (or equivalent)
The ability to work 15-30 hours/week
Previous customer service experience considered an asset
Typing speed of 35 wpm
Intermediate knowledge of the Internet and Microsoft Office
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email
"Bilingual CSR- Winnipeg Application".
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WORKFORCE ANALYST - WINNIPEG
The successful candidate will be responsible for managing the
workforce and scheduling procedures for the Call Center.
YOU WILL:
·
Manages the staffing requirements based on call arrival patterns.
·
Monitors and adjusts ACD reporting packages to expedite call flow
between company and client.
·
Ensuring that appropriate staffing levels are in place to meet
customer service level goals.
·
Development and assignments of schedules to maximize the utilization
of labor and reduce operating costs.
·
Maintenance and support of Workforce Management software.
·
Develops all scheduling templates for new and existing business.
Assists in short and long term facilities planning with regards to FTE
needs.
·
Provides Call Center with detailed reports on the Service Delivery
performance. Analyzes daily total calls per client, identifies trends
and communicates information to appropriate personnel.
YOU HAVE:
·
Experience of scheduling processes and automated software,
preferably TCS, IEX or Blue Pumpkin
·
Excellent business analytical skills
·
Strong word processing and spreadsheet software skills.
·
Ability to work independently and handle multiple tasks, details and
interruptions...
·
Ability to anticipate, make decisions and resolve problems.
·
Must have at least 3 years of experience in the contact center
industry.
·
Community college diploma and/or University Degree required.
·
Minimum of 1 year supervisory experience preferred. Experience with
Workforce Management software packages like TCS, IEX or Blue Pumpkin
required.
·
Experience with ACD Management (Aspect, Nortel, Lucent) experience
preferred.
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "WFM
Analyst - Winnipeg Application".
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SERVICE DELIVERY
MANAGER - WINNIPEG
The Service Delivery Manager will be responsible for providing leadership to a group
Team Leaders and call centre agents ensuring performance objectives and
client performance standards are met. You will also manage activities in
an assigned area in the operations department.
IN THIS ROLE YOU WILL:
Drive operations performance for assigned lines of business and ensure
that contractual Service Levels are being achieved.
Monitor statistical data regarding productivity and performance and
make recommendations based on this data.
Ensure that assigned line of business Service Levels are met with
optimum quality and service.
Hire, manage, develop, and evaluate the production of staff to ensure
that proper methods and techniques are used to achieve the highest
levels of quality and service to meet client goals.
Meet with operations staff to resolve problems and ensure that client
goals are being met.
Responsible for monitoring daily call volume and compiling data for
daily profit estimates.
Develop and implement new operating methods and procedures to
eliminate problems and improve quality of service.
Assist with the maintenance of client relationships for assigned lines
of business.
Ensure that all production systems and equipment are operating
optimally. Resolve any problems in a timely manner.
Participate in training classes to introduce new employees to the
company and evaluate the progression of classes.
Develop and implement motivational and training activities and/or
awards to encourage improved productivity level and positive employee
morale.
YOU HAVE:
Completed High School Diploma or equivalent with some Post Secondary
education.
3-5 years experience in the call center industry with at least 2 years
in a managerial capacity.
A background in client relationship management and front-line
supervisor development.
Experience maintaining and developing operational statistics,
financial management information, and results reporting.
Strong verbal and written communication skills
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "Service
Delivery Manager - Winnipeg Application".
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TEAM LEADER - WINNIPEG (Unilingual &
Bilingual)
IN THIS ROLE YOU WILL:
Manage, coach, motivate, train, call monitor a group of 10-20 inbound
customer service representatives.
Recognize opportunities for improvement by analyzing various
situations, recommend solutions, and provide follow up.
Meet or exceed quality and statistical targets.
Create a positive, productive team atmosphere.
YOU HAVE:
2-5 years of call centre experience (or other customer service
oriented industry experience such as retail, hospitality, etc.)
1-2 years of supervisory or trainer experience.
Leadership skills and team orientated approach.
Excellent written and verbal communication.
Proven time management and organizational skills.
Ability to work in a dynamic, fast-paced environment and meet
deadlines.
Ability to work a variety of shifts, weekdays and weekends as
required.
All shifts available - days, evenings, overnight
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "Team
Leader - Winnipeg Application".
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Customer Care Representatives
WINNIPEG FACILITY
The Customer Care Representative is the contact for customers needing
assistance with inquiries, new service/order requests, or changes in
existing services and orders.
IN THIS ROLE, YOU WILL:
Provide 24-7 INtouch clients with exceptional customer service
Handle inbound customer inquiries via phone, fax, email, website and chat
Take orders via phone, fax, email, website and chat
Deal with customer complaints in a timely manner
Ensure proper security procedures are followed on all calls
Multi-task while handling up to 3 calls at one time
Demonstrate call control while maintaining high level of
professionalism
Respond to customer needs by asking appropriate questions and
overcoming objections
Close calls in an appropriate manner
YOU HAVE:
A high school diploma (or equivalent)
The ability to work 15-30 hours/week
Previous customer service experience considered an asset
Typing speed of 35 wpm
Intermediate knowledge of the Internet and Microsoft Office
If you are interested in this position and qualified, email your resume
to careers@24-7intouch.com. Please make the subject of the email "Customer
Care Representative Application".
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Customer Care Representatives
REGINA FACILITY
The Customer Care Representative is the contact for customers needing
assistance with inquiries, new service/order requests, or changes in
existing services and orders.
IN THIS ROLE, YOU WILL:
Provide 24-7 INtouch clients with exceptional customer service
Handle inbound customer inquiries via phone, fax, email, website and chat
Take orders via phone, fax, email, website and chat
Deal with customer complaints in a timely manner
Ensure proper security procedures are followed on all calls
Multi-task while handling up to 3 calls at one time
Demonstrate call control while maintaining high level of
professionalism
Respond to customer needs by asking appropriate questions and
overcoming objections
Close calls in an appropriate manner
YOU HAVE:
A high school diploma (or equivalent)
The ability to work 15-30 hours/week
Previous customer service experience considered an asset
Typing speed of 35 wpm
Intermediate knowledge of the Internet and Microsoft Office
If you are interested in this position and qualified, email your resume
to recruiting@24-7intouch.com. Please make the subject of the email "Customer
Care Representative Application".
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