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Below are a few
of our featured partners. To learn how you can be a 24-7 INtouch
partner, please email partners@24-7intouch.com.
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LivePerson, founded in 1995 and is headquartered in New York City, is a
leading provider of online communication platforms that facilitate
real-time engagement and live expert advice. Intelligently connecting
businesses and individual experts with consumers seeking help on the
Web, LivePerson’s platform creates more relevant, compelling and
personalized online experiences. Every month, millions of people across
the world turn to LivePerson to get the information and advice they need
to succeed online. More than 7,000 companies, including EarthLink,
Hewlett-Packard, Microsoft, Qwest, and Verizon, and 30,000 individual
experts rely on LivePerson to maximize the impact of the online channel.
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Through award-winning customer interaction and relationship management
solutions, Astute Solutions enables companies to differentiate through
service excellence. Its ePowerCenter™ and RealDialog™ solutions provide
the robust capabilities companies need to deliver efficient, high-touch,
and high quality service; while ensuring consistent and accurate
responses across all communication channels. Moreover, Astute's
solutions capture actionable "voice of the customer" insights that lead
to improved products, services and operations. By partnering with Astute
Solutions, leading companies across a variety of industries achieve
exceptional ROI by reducing overall interaction and operational costs,
improving agent performance, retaining more customers, delivering
market-leading products and services and increasing revenue. Astute
Solutions’ Global 1000 customers include: McDonald’s, Bath & Body Works,
The Scotts Miracle-Gro Company, British Airways, Levi Strauss & Co.,
L’Oreal USA, Scott’s, GlaxoSmithKline, Abbott Labs, and Dunkin’ Brands.
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Novak & Associates Inc. provides a full suite of Contact Center
Consulting services. Whether inbound, outbound, or email programs the
focus is to assist in increasing sales, customer satisfaction, and
decreasing costs. Sherry Novak is president of Novak & Associates, and
has over 20 years of experience to share. Ms. Novak has personally
implemented hundreds of successful inbound and outbound call center
programs - winning numerous awards and accolades both within and outside
of her industry. Offering various recruitment, agent development, and
call center products, Novak & Associates provides clients with
significant revenue growth and operational efficiencies.
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IntelliResponse
(www.intelliresponse.com) enhances the multi-channel customer experience
for hundreds of enterprise businesses and educational institutions via
its Enterprise Answer Agent, an industry leading On Demand software
platform that allows both consumers and contact center agents to ask
questions in natural language, and get one right answer – regardless of
the hundreds of ways the question may be asked. With more than 200 live
customer facing implementations answering 30 million+ questions with one
right answer, IntelliResponse is the gold standard in first line
customer experience management.
Some of the
world’s most recognized corporate brands and higher education
institutions trust their customer experience management needs to
IntelliResponse – including ING Direct, TD Canada Trust, Scotiabank,
Penn State University, Ohio State University, University of British
Columbia and Harvard University.
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