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PRESS RELEASES
▪ 2010 Press Releases
May 28, 2010
24-7 INtouch and ShopNBC to Present at the
Internet Retailer Conference & Exhibition in Chicago, IL
May 11, 2010
24-7 INtouch and Astute Solutions Announce
Strategic Technology Partnership
April 8, 2010
24-7
INtouch and LivePerson to Present at the National Conference on
Operations and Fulfillment in Lake Buena Vista, FL
March 26, 2010
24-7 INtouch Named
a 2010 Top 50 Teleservices Agency for Fifth Consecutive Year
March 9, 2010
24-7
INtouch Welcomes New Vice President of Strategic Sales onto Executive
Leadership Team
January 12, 2010
SOCAP
Canada Launches with the Help of 24-7 INtouch and Other Industry Leaders
▪ 2009 Press Releases
June 5th, 2009
24-7 INtouch Ranked as One of Canada’s
Fastest-Growing Companies
May 27th, 2009
24-7 INtouch and ShopNBC.com to Speak at Annual Internet Retailer
Conference & Exhibition in Boston, MA
March 31th, 2009
24-7 INtouch Named a 2009 Top 50 Teleservices
Agency for Fourth Consecutive Year
March 30th, 2009
24-7 INtouch and LivePerson to Present at the 26th Annual Conference for
Catalog and Multi-Channel Merchants in New Orleans
▪ 2008 Press Releases
October 28th, 2008
24-7 INtouch Appoints New Director of Workforce
Optimization and Best Practices
July 21st, 2008
24-7
INtouch Wins Call Center Award of Distinction for 5th
Straight
Year
June 2nd, 2008
24-7 INtouch Expands
to 24 Hour Spanish Customer Service
May 12th, 2008
24-7 INtouch
Appoints Jeff Fettes as Chief Operating Officer
March 12th, 2008
24-7 INtouch Ranked as a 2008 Top 50 Teleservices
Agency for Third Consecutive Year
February 18th, 2008
24-7 INtouch
Announces New Site Director of Winnipeg Contact Center Facility
February 4th, 2008
24-7 INtouch Proprietary
Software MERLIN Increases
Process Efficiency
▪
2007 Press Releases
December 17th, 2007
24-7 INtouch Wins Sixth Consecutive CAM-X Call
Center
Award of Distinction
October 22nd, 2007
24-7 INtouch’s Greg and Jeff Fettes Receive BDC's Young Entrepreneur
Award
October 15th, 2007
24-7 INtouch Appoints New Director of Human
Resources & Training
October 1st, 2007
24-7 INtouch
Launches Outsourcing Partnership Program
> View
Archived Press Releases
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PRESS COVERAGE
▪ 2010 Press Coverage
April 2010 / Multichannel Merchant
March 2010 / LivePerson, Intelligent Engagement Solutions
(Partnered with 24-7 INtouch Contact Centers)
LivePerson Intelligent Engagement Generates 299% ROI for ShopNBC
▪ 2009 Press Coverage
October 2009 / Internet Retailer Magazine
July 2009 / Internet Retailer Magazine
Customer service takes on greater importance in
tough times
June 2009 / Internet Retailer Magazine
To get the most out of a contact center, identify
stars and reward them
March 2009 / Multichannel Merchant
Gearing Up for Holiday Service
▪ 2008 Press Coverage
October 2008 / Internet Retailer Magazine
Customer service: Raising the stakes as customers
expect more
March 2008 / Internet Retailer Magazine
Guide to Providers of Live Chat Products &
Services
February 2008 / Internet Retailer Magazine
Keep In Touch
▪ 2007 Press Coverage
October 2007 / BDC
Success story: Call them innovators
October 2007 / TMCnet
BDC Presents the 2007 Young Entrepreneur Awards
October 2007 / Internet Retailer Magazine
The Increasing Value of Customer Service
July 2007 / Internet Retailer Magazine
Web retailers must handle with care both customers
and customer service
February 2007 / Aspect Software
24-7 INtouch Partners with Aspect Software to
Provide Clients With Market Leading Aspect® eWorkforce Management™
Solution
>
View Archived Press Coverage
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